About New Pollard 

COVID19 due to COVID19 there will be delay in our service normally we aim to delivery 5-8 working days however due to social distancing we can delivery packages 8-12 working days UK SHIPPING IS: £3.50 FREE DELIVERY FOR ORDERS OVER £60.00 Currently we only deliver to UK. All deliveries are fully trackable. Please allow 5-8 working days for UK delivery. Certain products are made as and when customers place an order and this is why our delivery is longer than normal. If your order has not arrived by the estimated delivery date, we're here to help. Contact us on XYX Please note that during our sale period, deliveries may take longer than normal. We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, please assure that someone will be there to take receipt of the goods, as the courier will deliver to the place and not the person. If there is nobody available at home to sign for your parcel, the postman may leave a card asking you to collect your parcel or arrange a re-delivery. Weekends and UK Bank holidays are not classified as delivery days, so please allow extra working days for deliveries. UK Bank Holidays detailed below: New Year's Day Good Friday Easter Monday Early May Bank Holiday Spring Bank Holiday Summer Bank Holiday Christmas Day Boxing Day Please keep in mind we are closed on Eid ul Fitr and Eid ul Adha and Christmas.

We hope you will be delighted with everything you have bought from us online, but if you change your mind for any reason, we are happy to refund or exchange any UNOPENED items in perfect condition within 7 days of purchase ​ Please note: There are a few exceptions outlined below. ​ Items need to be returned by POST from UK addresses. Please remember to send it via recorded delivery to ensure that we receive the items postage cost incurred by customer. All refunds will be issued to the original method of payment and in the original tender method. ​ Refund exceptions: For hygiene reasons we cannot offer refunds on items that have been opened All our products are hand checked to ensure quality control before packing but if we miss anything and item is faulty customers need to contact us within 1-2 days upon receiving the good, take photo evidence and send it to helpme@newpollardinteriors.com Sale items cannot be exchanged or refunded. ​ Please note: We will notify you when we've received your return and we aim to process refunds within 5 working days. The length of time it takes for the funds to appear in your account will depend on your payment provider. If you have any questions please contact us on helpme@newpollardinteriors.com

We take your privacy very seriously. This Privacy Policy and our 'Terms of Website Use' explain how we use any personal information we collect about you and your rights to access the personal information we hold about you. When you set up an account on NewPollard.com, place an order, enter any competition, promotion or prize draw, upload an image or comment, or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order. Required information is identified by an asterisk. ​ We use your information for the following purposes: To serve website content to you To handle orders, deliver products and process payments and refunds. To communicate with you about your orders. To update our records and generally maintain your account with us. If you contact us, we may keep a record of that correspondence and your contact details. For our statistical or survey purposes to improve this website and its services to you. To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf. If you consent, to notify you of products or special offers that may be of interest to you. To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw. If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you ​ If you prefer not to receive promotional or marketing information from sunnahbeautylondon.com, please un-tick the appropriate box If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails. ​ We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site. ​ We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law. Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details. ​ We use cookies on this website for the following main purposes: For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products. To distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make when you return to visit this website. To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. ​ Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.